Play by the rules

We get it: No one likes policies (seriously, we didn’t even like writing these policies). But we also get that policies aren’t here to rain on the parade—they’re actually here to make your experience as a paying Annexer the best experience possible, from the moment you step through those studio doors to the moment you walk out. And that requires a little commitment on your part to play by the rules. (We thank you.)

Class Cancellation Policy

If you know you can’t make your class, please let us know 8 hours in advance so we can offer it to a waitlister (and so you aren’t charged). If you cancel, your class will be credited to your account. Don’t cancel within 8 hours? You’ll be charged a $15 Late Cancellation Fee. Please also note that we charge $20.00 for any No Shows so please make sure to cancel your spot to avoid this.

Waitlisted Policy

When classes are full, you have the option to hop on the waitlist. We ask that if you are signed up on the waitlist, you act as if you are coming to class. We know life happens and things move quickly so it’s important to keep an eye on your email to see if you get in to the class. There is no penalty to remove yourself from the waitlist! Our system will automatically bump people in off the waitlist up to 30 minutes before the scheduled class. Classes can drop substantially overnight and we ask that you either take yourself off the waitlist before going to sleep or set that early alarm!

*Please note that your spot will be given to a waitlister if you are not at the studio 1 minute before the class starts.

Phone Policy

Take the 50 minutes for yourself phone free, team! We know life is busy - in an effort to limit distractions and respect the time you and the rest of the community have put aside to sweat, please leave phones and any device aside from a watch secured in your locker.

If you need to be reachable for extenuating circumstances, please connect with the Annex Management team prior to class at leaders@annexvictoria.com or chat with our Front Desk team. We’re here to support you.

Late Arrivals/Early Departures Policy

We’ve been there: You want to sneak out of class five minutes early to get to work / dinner / that party on time. But we all know that sneaking out of any group class is less sneaky, more disruptive. Plus, the last five minutes of class is our Annex cool-down, which is essential to recovering from your workout and preventing injury. So, barring natural disasters, studio doors will stay closed until class is officially over. If you must leave class early, we humbly ask that you attend a different class. Likewise, late arrivals will forfeit their class, so plan in advance, Annexers.

Membership Freezes/Cancellation Policy

We get it, life happens and sometimes you can’t be consistent in the gym. We offer membership freezes from 3 weeks to 3 months long depending on your situation. *Please note that we do not allow any membership freezes from December 10th- December 31st.
If you need to cancel your membership, we require 7 days notice to do so. If you are on a 6 month unlimited membership and want to cancel before the contract is over, we require a one month payment to terminate. Please email leaders@annexvictoria.com with any membership freezes/cancellation requests.

Lost & Found

Things happen and belongings get left behind! Our lost & found policy states that items will be emptied at the end of each month to make room for new items. If you believe you've lost something, please check with our front desk team before the end of the month!